Tenant troubleshoots the problem
The AI-based troubleshooting algorithm guides your tenants to solve problems before they submit any service or maintenance request. If a tenant eventually opens a service request, it’s more likely to be a real problem with a full description.
Tenant submits maintenance request by phone or chat
Your tenant can easily submit detailed maintenance requests including pictures through the website or call a 24/7 AI line that converts the conversation to a maintenance ticket.
A manager approves/rejects and forwards the request
A manager checks the request and will reject or forward to his preferred vendor. You can set an auto-vendor assignment and automatically forward requests to a predefined vendor.
Coordinate between tenant and vendor
Once a request is forwarded to your vendor, the vendor and the tenant can schedule a visit using the scheduling model on Diffe.rent
Our interface allows for easy communication between you, your team, tenants, vendors, and owners.
Tenant submits feedback
Once the work is complete, your tenant will be prompted to leave a review on the quality of the services offered.
Our AI software automates tasks across your entire business. Here are the main products
Eliminate the hassle of property maintenance.
Our innovative maintenance platform will help your tenants troubleshoot their problems, to coordinate vendors and streamline the entire property maintenance, keeping you on top of everything.
Prospective tenants can schedule guided or self-showing tour
right from your website; listing site; through a phone call or by text message
Synchronized with your calendar
Easy & Secure
Synchronized with your calendar
Easy & Secure
By a chatbot on your website
- Prospective tenant chat with the AI assistant and select the time based on your agent's availability
The AI assistant qualify the prospect using on a predefined questioner
- Prospect gets appointment confirmation and being asked to upload his photo ID
An event is instantly created on the agent's calendar
- The AI assistant reminds about the meeting and confirms with both sides
By chatbot on your website
- Prospect chat with the bot and select the time based on a viability
- Bot qualify the prospect using predefined questioner
- Prospect asked to upload his photo ID
- An event is instantly created in Manager calendar and at prospect side
- Prospect get reminders
By voice call
Share the showing phone number on your listings and spend more of your time renting and less of it scheduling.
By listings site
Prospective renter review your listing and submit an inquiry
- Your AI assistant gets the inquiry by email and reply with an answer, text message or call to schedule a time for a visit.
- Eventually, your overflowed email box converted to scheduled showings
By listing site
- Prospect renter review your listing and submit an inquiry
- Aiden the bot, get an email and automatically replay with an answer. Aiden can texts him back or call to schedule a time for a visit
- Aiden, lead the prospect through the scheduling process
*We support guided and self-showing
Aiden chat with your tenants and customers 24/7 by a chatbot, SMS, phone or email
Pre-built real estate AI assistant
Your assistant is already knowledgeable based on our experience and your website.
You can teach your assistant
Enhance the AI assistant knowledge base. Edit text, add possible questions and relevant answers.
Your assistant updates when it needs help
Once the AI assistant interacts with your clients and doesn't know the answer, it will notify you in real time so you can join the conversation or teach it.
A smart AI assistant
Machine learning will make your assistant smarter as time goes by.
Conversations. Not Forms
The new way to work with applicants and customers
Get notification once new potential customer visits your website
You spend so much time and money getting owners to come to your website, and once they get there, they're left to find answers on their own or fill out forms which they unlikely to do.
Diffe.rent ensures that you and your staff will be notified of new potential owners on your website so they can join the conversation in real time and make a conversion.
Take a Proactive approach
Today, millennials prefer chatting this is why proactively joining a conversation in real time is truly a powerful strategy. Diffe.rent can alert your office staff on website visitor arrivals so they can initiate conversations. This type of proactive chat initiation can help visitors find the information they require faster and potentially convert more browsers into clients.